SHIPPING POLICY

Thank you for choosing Green Grip for your eco-friendly surfboard wax needs. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By making a purchase from our website, you acknowledge and agree to the following terms.

Shipping Destinations

We currently offer shipping within Australia. If you’re located outside of these regions and wish to make a purchase, please contact us at hello@greengrip.com.au to discuss potential shipping options.

Shipping Methods

We are committed to delivering your orders promptly and efficiently. Orders are typically shipped within 2 business days after payment confirmation. We offer the following shipping methods:

  1. Standard Shipping: [2 to 6 business days]
  2. Express Shipping: [1 to 2 business days]
  3. International Shipping: [Various Estimated Delivery Times]

Please note that delivery times are estimates and may vary depending on factors beyond our control, such as customs processing and unforeseen delays.

Shipping Fees

Shipping fees are calculated based on the destination, shipping method chosen, and order weight. The exact shipping fee will be displayed during the checkout process before you finalize your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email from Australia Post containing a tracking number and a link to track your package’s journey. Please allow 48 hours for the tracking information to become available after receiving the email.

Customs and Import Duties

For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and will vary depending on your country’s regulations. Green Grip is not responsible for any customs or import-related fees.

Order Modifications and Cancellations

If you need to modify or cancel an order after it has been placed, please contact us at hello@greengrip.com.au as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, modifications or cancellations may not be possible.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team at hello@greengrip.com.au within 5 business days of the estimated delivery date. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us

If you have any questions or concerns about our Shipping Policy, please reach out to our customer support team at hello@greengrip.com.au. We are here to assist you and provide a seamless shopping experience.

At Green Grip, we strive to deliver not only exceptional products but also an exceptional shopping experience. We appreciate your trust in us and look forward to serving you with quality eco-friendly surfboard wax.